Refund & Replacement Policy

Replacement SLA

If a domain or inbox we provisioned is materially degraded due to a platform, provider, or upstream reputation event (for example, a Microsoft/Google-side suspension not caused by your content), we will provision and warm a replacement domain or inbox within 24 business hours of a verified report at no additional cost.

What's excluded

Replacements are not covered when the underlying cause is on the customer side, including but not limited to: sending unsolicited email in violation of our Terms, list quality problems (spam-trap hits, aggressive scraping), content that triggers filters (misleading subject lines, prohibited content), or exceeding recommended per-inbox send volume.

Refunds

Because provisioning costs (domain purchase, tenant licensing, warm-in) are incurred at the start of each billing cycle, subscription fees are generally non-refundable once provisioning has begun. If we materially fail to deliver the ordered infrastructure within 5 business days of purchase, we will issue a full refund on request.

For monthly subscriptions, you may cancel at any time; cancellation stops future charges. We do not pro-rate refunds for the current billing period.

How to request

Email support@inboxbison.com with your account email and a description of the issue. We'll confirm receipt within one business day.